Rates

• ·         Reservations/Cancellations:

All rates quoted are in NZD and include Government tax of 15%.

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A 25% deposit is required to confirm your booking at Waterfoot House. Reservations are not considered firm until the deposit and rental agreement form are received. A confirmation letter is sent to you upon receipt of the deposit. The balance of your payment is due 60 days prior to your arrival date. In general, for written cancellations made within 30-59 days from arrival 50% of gross rental price is retained. For cancellations inside the 30 days of arrival the entire rental amount is forfeited unless some or all of the room nights can be rebooked.

 

We require your flight arrival and departure details at time of booking to avoid any confusion with crossing the date line.

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• ·         Check-in / Check-out times:

Standard check-in time is 2pm and check-out is 10am. Check-in from 7am (space permitting) and check out up to 7pm (space permitting) is available at a surcharge of 25% of the nightly rate. Arrival before 7am or departure after 7pm will incur an additional night’s rate. Please advise if you would like either option at time of booking. Please further note that Waterfoot House does not have a waiting area for guests to stay at while waiting for check-in or after check-out. Guests must vacate the property after check-out. 

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• ·         Cancellations

The booking fee is non refundable in case of a cancellation. Cancellations made Outside of 60 days will not incur any cancellation fee. Cancellations between 59-30 days will be charged 50% of the total stay. Cancellations received less than 30 days from date of travel are Non-Refundable unless we are able to rebook all or some of those dates. We strongly urge you to take Travel Insurance.

 

Cancellations/no shows due to the Cook Islands Government closing the border will not incur any cancellations fees and all moneys paid will be refunded minus any bank credit card charges/commissions. In this case, the refund will be issued the day after guests were due to check in.

 

Whilst we endeavour to provide all facilities advertised we will not be liable for compensation in the event we are forced to provide limited services, cancel or change your booking in any way as a result of situations outside our control which we could not foresee or avoid such as COVID related events, civil strife, industrial disputes, natural disasters, war, terrorist activities, fire or flooding.

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• ·         Security and Damage Deposits

A security deposit equal to one night’s accommodation will be charged and held on your credit card. A security deposit form will be emailed to you and must be returned 48 hours prior to check in.  

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• ·         Liability Waiver

All guests booked to stay at Waterfoot House will need to sign a waiver acknowledging the pool is unfenced. 

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• ·         Staff & Services

The Villa caretakers live onsite and are available to answer any questions guests may have. Daily limited housekeeping between the hours of 8-1pm daily is included in the nightly rate. Additional housekeeping requests including meal service, cleaning the kitchen, washing clothes are all charged an extra fee. At Waterfoot House we do our bit to protect the environment. Sheets and towels are replaced every 3rd day in order to conserve water. Guests are asked to be mindful to separate their rubbish into the recycling bins provided.

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An In-house chef service can be arranged at an extra cost and will require a week’s notice. Spa services can be performed onsite in our Waterfoot Spa, the services are provided by an independent contractor and bookings in advance as necessary. 

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• ·         Occupancy

No parties, weddings or large gatherings are allowed at Waterfoot House without written permission of the Host. Rooms may not be occupied by more guests than specified in the terms and conditions. For weddings and private gatherings, a surcharge may be applicable depending on number of guests. Separate Terms and Conditions may apply for weddings or private parties held at Waterfoot House and those will be confirmed at the time of your inquiry. Only registered guests staying at Waterfoot House are permitted to be on the premises and use the facilities. 

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• ·         Internet

The Cook Islands has limited, slow and very expensive internet access. Guests will be provided with a Vodafone pre loaded internet card (one per room occupied) on arrival. Top up cards can be obtained from the Villa Caretakers, online through the Vodafone Hotspot portal or from a number of outlets on Rarotonga at an additional cost.

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• ·         Pets

The Villa has an onsite cat called Pinot Gris. Waterfoot House is his home. The cat is very friendly and loves to greet our guests. The cat is a shorthaired breed (important info for those with allergies). The cat is quite independent and will be as social or as antisocial depending on the preference of the guests.